Mende, Martin
Florida State University · University of Groningen · Babson College
2 papers on CoChatORCID 0000-0003-2801-4722
Most cited papers
- Verified
Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences
van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A. L., Grewal, D., & Petersen, J. A. (2017) · Journal of Service Research
AI in Service InteractionsSocial Robot Interaction and HRI
Cited by 1,344
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Service robots rising: How humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, M., Scott, M. L., van Doorn, J., Grewal, D., & Shanks, I. (2019) · Journal of Marketing Research
AI in Service InteractionsSocial Robot Interaction and HRI
Cited by 1,197
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