Ryoo, Yuhosua
University of Minnesota, Duluth
2 papers on CoChatORCID 0000-0001-8153-9320
Most cited papers
- Verified
The blame shift: Robot service failures hold service firms more accountable
Ryoo, Y., Jeon, Y. A., & Kim, W. (2024) · Journal of Business Research
AI in Service InteractionsCustomer Service Quality and Loyalty
Cited by 89
- Verified
Moral credentials versus moral credits: Two paths to consumers’ licensing of brand transgressions
Ryoo, Y. (2022) · Journal of Business Research
Consumer Behavior in Brand Consumption and IdentificationEthics in Business and Education
Cited by 38
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