Halford, Susan

Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory

Pope, C., Halford, S., Turnbull, J., Prichard, J., Calestani, M., & May, C. (2013) · BMC Health Services Research

Information Systems Theories and ImplementationElectronic Health Records Systems

Cited by 101

Has the NHS 111 urgent care telephone service been a success? Case study and secondary data analysis in England

Pope, C., Turnbull, J., Jones, J., Prichard, J., Rowsell, A., & Halford, S. (2017) · BMJ Open

Emergency and Acute Care StudiesHealth Services Management and Policy

Cited by 71

The work, workforce, technology and organisational implications of the ‘111' single point of access telephone number for urgent (non-emergency) care: a mixed-methods case study

Turnbull, J., Pope, C., Rowsell, A., Prichard, J., Halford, S., Jones, J., May, C., & Lattimer, V. (2014) · Health Services and Delivery Research

Emergency and Acute Care StudiesHealth Services Management and Policy

Cited by 22