Gong, Yeming

École de management de Lyon

1 paper on CoChatORCID 0000-0001-9270-5507

Most cited papers

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Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Chen, Q., Lu, Y., Gong, Y., & Xiong, J. (2023) · Internet Research
AI in Service InteractionsCustomer Service Quality and Loyalty
Cited by 260

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