Chang, Chia-Chi
National Yang Ming Chiao Tung University
2 papers on CoChatORCID 0000-0002-9225-7676
Most cited papers
- Verified
Choice, Perceived Control, and Customer Satisfaction: The Psychology of Online Service Recovery
Chang, C.-C. (2008) · CyberPsychology & Behavior
Customer Service Quality and LoyaltyAI in Service Interactions
Cited by 58
- Verified
The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty
Chang, C.-C., & Hung, J.-S. (2018) · International Journal of Bank Marketing
Customer Service Quality and LoyaltyService and Product Innovation
Cited by 56
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