Lam, Son K.

University of Houston

1 paper on CoChatORCID 0000-0001-9860-3149

Most cited papers

Verified
A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
Brown, S. P., & Lam, S. K. (2008) · Journal of Retailing
Customer Service Quality and LoyaltyJob Satisfaction and Organizational Behavior
Cited by 393

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