Westbrook, Robert A.
Rice University
3 papers on CoChat
Most cited papers
- Verified
Product/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research
Customer Service Quality and LoyaltyConsumer Behavior and Marketing Influence
Cited by 2,462
- Verified
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction
Westbrook, R. A., & Oliver, R. L. (1991) · Journal of Consumer Research
Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and Identification
Cited by 2,164
- Verified
Winning the Internet Confidence Game
Gorry, G. A., & Westbrook, R. A. (2009) · Corporate Reputation Review
Public Relations and Crisis CommunicationCorporate Identity and Reputation
Cited by 60
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