Mpinganjira, Mercy

Modelling green customer loyalty and positive word of mouth: Can environmental knowledge make the difference in an emerging market?

Issock Issock, P. B., Mpinganjira, M., & Roberts-Lombard, M. (2019) · International Journal of Emerging Markets

Environmental Sustainability in BusinessCustomer Service Quality and Loyalty

Cited by 84

Technology readiness and mobile self-service technology adoption in the airline industry: An emerging market perspective

Smit, C., Roberts-Lombard, M., & Mpinganjira, M. (2018) · Acta Commercii

Technology Adoption and User BehaviourHealth, Technology, Consumer Behavior

Cited by 26

Perceived experiential value and continued use intention of e-retail chatbots

Mpinganjira, M., Dlodlo, N., & Idemudia, E. C. (2024) · International Journal of Retail & Distribution Management

AI in Service InteractionsTechnology Adoption and User Behaviour

Cited by 24

Risk Management, Trust and Repeat Online Shopping Intentions: A South African Perspective

Mpinganjira, M. (2018) · Mobile Commerce

Technology Adoption and User BehaviourCustomer Service Quality and Loyalty

Cited by 1