Wagner, Joël

Forecasting the next likely purchase events of insurance customers: A case study on the value of data-rich multichannel environments

Mau, S., Pletikosa, I., & Wagner, J. (2018) · International Journal of Bank Marketing

Customer churn and segmentationCustomer Service Quality and Loyalty

Cited by 23

What policyholder and contract features determine the evolution of non-life insurance customer relationships?

Staudt, Y., & Wagner, J. (2018) · International Journal of Bank Marketing

Customer churn and segmentationCustomer Service Quality and Loyalty

Cited by 22

From research to purchase: an empirical analysis of research-shopping behaviour in the insurance sector

Mau, S., Cvijikj, I. P., & Wagner, J. (2015) · Zeitschrift für die gesamte Versicherungswissenschaft

Insurance and Financial Risk ManagementConsumer Retail Behavior Studies

Cited by 8

Factors Driving Duration to Cross-Selling in Non-Life Insurance: New Empirical Evidence from Switzerland

Staudt, Y., & Wagner, J. (2022) · Risks

Customer churn and segmentationInsurance and Financial Risk Management

Cited by 7