Cheng, Xusen

Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms

Cheng, X., Zhang, X., Cohen, J., & Mou, J. (2022) · Information Processing & Management

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 536

Exploring Consumers’ Response to Text-Based Chatbots in e-Commerce: The Moderating Role of Task Complexity and Chatbot Disclosure

Cheng, X., Bao, Y., Zarifis, A., Gong, W., & Mou, J. (2022) · Internet Research

AI in Service InteractionsTechnology Adoption and User Behaviour

Cited by 300

A model of trust in Fintech and trust in Insurtech: How Artificial Intelligence and the context influence it

Zarifis, A., & Cheng, X. (2022) · Journal of Behavioral and Experimental Finance

Technology Adoption and User BehaviourFinTech, Crowdfunding, Digital Finance

Cited by 93

Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study

Cheng, X., Yin, G., Azadegan, A., & Kolfschoten, G. (2016) · Group Decision and Negotiation

Team Dynamics and PerformanceOnline and Blended Learning

Cited by 87

An investigation on the influencing factors of elderly people's intention to use financial AI customer service

Cheng, X., Qiao, L., Yang, B., & Li, Z. (2024) · Internet Research

Technology Adoption and User BehaviourTechnology Use by Older Adults

Cited by 76