Xiong, Jie
ESSCA School of Management
2 papers on CoChatORCID 0000-0002-7126-0884
Most cited papers
- Verified
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Chen, Q., Lu, Y., Gong, Y., & Xiong, J. (2023) · Internet Research
AI in Service InteractionsCustomer Service Quality and Loyalty
Cited by 260
- Verified · note
Quality evaluation model of artificial intelligence service for startups
Baek, C. H., Kim, S.-Y., Lim, S. U., & Xiong, J. (2023) · International Journal of Entrepreneurial Behavior & Research
Customer Service Quality and LoyaltyAI in Service Interactions
Cited by 31
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