Goodwin, Cathy

University of Manitoba

2 papers on CoChat

Most cited papers

Verified
Consumer responses to service failures: Influence of procedural and interactional fairness perceptions
Goodwin, C., & Ross, I. (1992) · Journal of Business Research
Customer Service Quality and LoyaltyService and Product Innovation
Cited by 777
Verified
Privacy: Recognition of a Consumer Right
Goodwin, C. (1991) · Journal of Public Policy & Marketing
Privacy, Security, and Data ProtectionConsumer Market Behavior and Pricing
Cited by 393

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