Baumann, Chris

Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets

Baumann, C., Hoadley, S., Hamin, H., & Nugraha, A. (2017) · Journal of Retailing and Consumer Services

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 104

School discipline, school uniforms and academic performance

Baumann, C., & Krskova, H. (2016) · International Journal of Educational Management

Education Discipline and InequalityEducational Environments and Student Outcomes

Cited by 98

Modelling customer loyalty in financial services: A hybrid of formative and reflective constructs

Baumann, C., Elliott, G., & Hamin, H. (2011) · International Journal of Bank Marketing

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 79