Dabholkar, P. A.
University of Tennessee at Knoxville
2 papers on CoChat
Most cited papers
- Verified
An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors
Dabholkar, P. A., & Bagozzi, R. P. (2002) · Journal of the Academy of Marketing Science
Technology Adoption and User BehaviourCustomer Service Quality and Loyalty
Cited by 1,898
- Verified
Consumer participation in using online recommendation agents: Effects on satisfaction, trust, and purchase intentions
Dabholkar, P. A., & Sheng, X. (2012) · The Service Industries Journal
AI in Service InteractionsDigital Marketing and Social Media
Cited by 256
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