Prentice, Catherine

Engaging and retaining customers with AI and employee service

Prentice, C., & Nguyen, M. (2020) · Journal of Retailing and Consumer Services

AI in Service InteractionsCustomer Service Quality and Loyalty

Cited by 388

The influence of brand experience and service quality on customer engagement

Prentice, C., Wang, X., & Loureiro, S. M. C. (2019) · Journal of Retailing and Consumer Services

Consumer Behavior in Brand Consumption and IdentificationCustomer Service Quality and Loyalty

Cited by 367

Timed intervention in COVID-19 and panic buying

Prentice, C., Chen, J., & Stantic, B. (2020) · Journal of Retailing and Consumer Services

COVID-19 Pandemic ImpactsConsumer Market Behavior and Pricing

Cited by 230

The influence of product and personal attributes on organic food marketing

Prentice, C., Chen, J., & Wang, X. (2019) · Journal of Retailing and Consumer Services

Organic Food and AgricultureConsumer Attitudes and Food Labeling

Cited by 103