Magnini, Vincent P.

Virginia Tech

2 papers on CoChatORCID 0000-0003-4141-6419

Most cited papers

Verified
Recovery Voice and Satisfaction After Service Failure: An Experimental Investigation of Mediating and Moderating Factors
Karande, K., Magnini, V. P., & Tam, L. (2007) · Journal of Service Research
Customer Service Quality and LoyaltyService and Product Innovation
Cited by 176
Verified
Application of Construal-Level Theory to Promotional Strategies in the Hotel Industry
Kim, J., Kim, P. B., Kim, J.-E., & Magnini, V. P. (2016) · Journal of Travel Research
Diverse Aspects of Tourism ResearchDecision-Making and Behavioral Economics
Cited by 117

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