Jones, David

2 papers on CoChatORCID 0000-0001-5743-8562

Most cited papers

Verified
Indicators of engagement
Beer, C., Clark, K., & Jones, D. (2010) · ASCILITE Publications
Online Learning and AnalyticsEducational Technology and E-Learning
Cited by 169
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A model of customer satisfaction and retention for hotels
Sim, J., Mak, B., & Jones, D. (2006) · Journal of Quality Assurance in Hospitality & Tourism
Customer Service Quality and LoyaltyCustomer churn and segmentation
Cited by 153

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