Ganguli, Shirshendu

ICFAI Foundation for Higher Education

2 papers on CoChatORCID 0000-0001-5401-9848

Most cited papers

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Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty
Ganguli, S., & Roy, S. K. (2011) · International Journal of Bank Marketing
Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour
Cited by 357
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Factors Affecting Employee Engagement in India: A Study on Offshoring of Financial Services
Gupta, M., Ganguli, S., & Ponnam, A. (2015) · The Qualitative Report
Job Satisfaction and Organizational BehaviorEmployee Performance and Management
Cited by 33

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