Scott, Maura L.

Service robots rising: How humanoid robots influence service experiences and elicit compensatory consumer responses

Mende, M., Scott, M. L., van Doorn, J., Grewal, D., & Shanks, I. (2019) · Journal of Marketing Research

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 1,197

Diversity, Equity, and Inclusion (DEI) in the Journal of Consumer Research : A Curation and Research Agenda

Arsel, Z., Crockett, D., & Scott, M. L. (2022) · Journal of Consumer Research

Consumer Behavior in Brand Consumption and IdentificationGender Diversity and Inequality

Cited by 254

The Effect of Goal Specificity on Consumer Goal Reengagement

Scott, M. L., & Nowlis, S. M. (2013) · Journal of Consumer Research

Behavioral Health and InterventionsDecision-Making and Behavioral Economics

Cited by 48