Lu, Yaobin

Integrating TTF and UTAUT to explain mobile banking user adoption

Zhou, T., Lu, Y., & Wang, B. (2010) · Computers in Human Behavior

Technology Adoption and User BehaviourHealth, Technology, Consumer Behavior

Cited by 1,696

Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective

Lu, Y., Yang, S., Chau, P. Y. K., & Cao, Y. (2011) · Information & Management

Technology Adoption and User BehaviourHealth, Technology, Consumer Behavior

Cited by 751

Mobile payment services adoption across time: an empirical study of the effects of behavioral beliefs, social influences, and personal traits.

Yang, S., Lu, Y., Gupta, S., Cao, Y., & Zhang, R. (2012) · Computers in Human Behavior

Technology Adoption and User BehaviourHealth, Technology, Consumer Behavior

Cited by 679

Cultivating the sense of belonging and motivating user participation in virtual communities: A social capital perspective

Zhao, L., Lu, Y., Wang, B., Chau, P. Y. K., & Zhang, L. (2012) · International Journal of Information Management

Knowledge Management and SharingDigital Marketing and Social Media

Cited by 389

How do product recommendations affect impulse buying? An empirical study on WeChat social commerce

Chen, Y., Lu, Y., Wang, B., & Pan, Z. (2019) · Information & Management

Digital Marketing and Social MediaConsumer Retail Behavior Studies

Cited by 370

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty

Chen, Q., Lu, Y., Gong, Y., & Xiong, J. (2023) · Internet Research

AI in Service InteractionsCustomer Service Quality and Loyalty

Cited by 260

Why do consumers adopt online channel? An empirical investigation of two channel extension mechanisms

Yang, S., Lu, Y., & Chau, P. Y. K. (2013) · Decision Support Systems

Technology Adoption and User BehaviourCustomer Service Quality and Loyalty

Cited by 112