Schurr, Paul H.
State University of New York · University at Albany, State University of New York
2 papers on CoChat
Most cited papers
- Verified
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing
Customer Service Quality and LoyaltyQuality and Supply Management
Cited by 9,139
- Verified
Influences on exchange processes: Buyers’ preconceptions of a seller’s trustworthiness and bargaining toughness
Schurr, P. H., & Ozanne, J. L. (1985) · Journal of Consumer Research
Experimental Behavioral Economics StudiesConflict Management and Negotiation
Cited by 1,248
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