Hamin, Hamin

Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets

Baumann, C., Hoadley, S., Hamin, H., & Nugraha, A. (2017) · Journal of Retailing and Consumer Services

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 104

Modelling customer loyalty in financial services: A hybrid of formative and reflective constructs

Baumann, C., Elliott, G., & Hamin, H. (2011) · International Journal of Bank Marketing

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 79