Guillén, Montserrat

Time and distance to first accident and driving patterns of young drivers with pay-as-you-drive insurance

Ayuso, M., Guillén, M., & Pérez-Marín, A. M. (2014) · Accident Analysis & Prevention

Traffic and Road SafetyIoT and GPS-based Vehicle Safety Systems

Cited by 77

Time-varying effects in the analysis of customer loyalty: A case study in insurance

Guillén, M., Nielsen, J. P., Scheike, T. H., & Pérez-Marín, A. M. (2012) · Expert Systems with Applications

Customer churn and segmentationCustomer Service Quality and Loyalty

Cited by 65

Random Forests for Uplift Modeling: An Insurance Customer Retention Case

Guelman, L., Guillén, M., & Pérez-Marín, A. M. (2012) · Lecture Notes in Business Information Processing

Customer churn and segmentationCustomer Service Quality and Loyalty

Cited by 61

A decision support framework to implement optimal personalized marketing interventions

Guelman, L., Guillén, M., & Pérez-Marín, A. M. (2015) · Decision Support Systems

Advanced Causal Inference TechniquesStatistical Methods and Inference

Cited by 48

A causal inference approach to measure price elasticity in Automobile Insurance

Guelman, L., & Guillén, M. (2014) · Expert Systems with Applications

Insurance and Financial Risk ManagementCustomer churn and segmentation

Cited by 43

Multivariate latent risk: A credibility approach

Englund, M., Guillén, M., Gustafsson, J., Nielsen, L. H., & Nielsen, J. P. (2008) · ASTIN Bulletin

Probability and Risk ModelsInsurance and Financial Risk Management

Cited by 13