Nugraha, Albert

Satya Wacana Christian University

1 paper on CoChatORCID 0000-0001-9984-6601

Most cited papers

Verified
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, C., Hoadley, S., Hamin, H., & Nugraha, A. (2017) · Journal of Retailing and Consumer Services
Customer Service Quality and LoyaltyCustomer churn and segmentation
Cited by 104

Go further with a free account

Verify every reference, keep papers in a library, and ask questions across them.

Sign up - it is free