Field, Joy M.

Boston College

2 papers on CoChatORCID 0000-0003-1754-4285

Most cited papers

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Service Research Priorities: Designing Sustainable Service Ecosystems
Field, J. M., Fotheringham, D., Subramony, M., Gustafsson, A., Ostrom, A. L., Lemon, K. N., Huang, M.-H., & McColl-Kennedy, J. R. (2021) · Journal of Service Research
Service and Product InnovationCustomer Service Quality and Loyalty
Cited by 202
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Process drivers of e‐service quality: Analysis of data from an online rating site
Heim, G. R., & Field, J. M. (2007) · Journal of Operations Management
Customer Service Quality and LoyaltyDigital Marketing and Social Media
Cited by 118

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