Chan, Kimmy Wa

Hong Kong Polytechnic University

1 paper on CoChatORCID 0000-0003-3604-1384

Most cited papers

Verified
Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services
Yim, C. K. (., Tse, D. K., & Chan, K. W. (2008) · Journal of Marketing Research
Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and Identification
Cited by 583

Go further with a free account

Verify every reference, keep papers in a library, and ask questions across them.

Sign up - it is free