Mahmood, Amama

Owning Mistakes Sincerely: Strategies for Mitigating AI Errors

Mahmood, A., Fung, J. W., Won, I., & Huang, C.-M. (2022) · CHI Conference on Human Factors in Computing Systems

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 52

User Interaction Patterns and Breakdowns in Conversing with LLM-Powered Voice Assistants

Mahmood, A., Wang, J., Yao, B., Wang, D., & Huang, C.-M. (2025) · International Journal of Human-Computer Studies

Speech and dialogue systemsAI in Service Interactions

Cited by 51

"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner

Chan, S., Li, J., Yao, B., Mahmood, A., Huang, C.-M., Jimison, H., Mynatt, E. D., & Wang, D. (2023) · arXiv

Speech and dialogue systemsAI in Service Interactions

Cited by 16

Crowdsourcing Thumbnail Captions: Data Collection and Validation

Aguirre, C., Cao, S., Mahmood, A., & Huang, C.-M. (2023) · ACM Transactions on Interactive Intelligent Systems

Mobile Crowdsensing and CrowdsourcingMultimodal Machine Learning Applications

Cited by 6

Situated Understanding of Errors in Older Adults' Interactions with Voice Assistants: A Month-Long, In-Home Study

Mahmood, A., Wang, J., & Huang, C.-M. (2026) · ACM Transactions on Accessible Computing

Technology Use by Older AdultsSpeech and dialogue systems

Cited by 6