Mills, Peter K.
Santa Clara University
2 papers on CoChat
Most cited papers
- Verified
Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation
Mills, P. K., & Morris, J. H. (1986) · The Academy of Management Review
Service and Product InnovationCustomer Service Quality and Loyalty
Cited by 735
- Verified
Toward a Core Typology of Service Organizations
Mills, P. K., & Margulies, N. (1980) · The Academy of Management Review
Customer Service Quality and LoyaltyManagement and Organizational Studies
Cited by 271
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