Følstad, Asbjørn

My Chatbot Companion - a Study of Human-Chatbot Relationships

Skjuve, M., Følstad, A., Fostervold, K. I., & Brandtzaeg, P. B. (2021) · International Journal of Human-Computer Studies

Social Robot Interaction and HRIAI in Service Interactions

Cited by 797

Why People Use Chatbots

Brandtzaeg, P. B., & Følstad, A. (2017) · Lecture Notes in Computer Science

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 788

My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship

Brandtzaeg, P. B., Skjuve, M., & Følstad, A. (2022) · Human Communication Research

Social Robot Interaction and HRIAI in Service Interactions

Cited by 490

Chatbots: changing user needs and motivations

Brandtzaeg, P. B., & Følstad, A. (2018) · Interactions

AI in Service InteractionsSpeech and dialogue systems

Cited by 322

A longitudinal study of human–chatbot relationships

Skjuve, M., Følstad, A., Fostervold, K. I., & Brandtzaeg, P. B. (2022) · International Journal of Human-Computer Studies

Social Robot Interaction and HRIAI in Service Interactions

Cited by 253

Future directions for chatbot research: An interdisciplinary research agenda

Følstad, A., Araujo, T., Law, E. L.-C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., Baez, M., Laban, G., McAllister, P., Ischen, C., et al. (2021) · Computing

AI in Service InteractionsSpeech and dialogue systems

Cited by 247

Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design

Haugeland, I. K. F., Følstad, A., Taylor, C., & Bjørkli, C. A. (2022) · International Journal of Human-Computer Studies

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 235

An Initial Model of Trust in Chatbots for Customer Service—Findings from a Questionnaire Study

Nordheim, C. B., Følstad, A., & Bjørkli, C. A. (2019) · Interacting with Computers

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 233

When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots

Bae Brandtzæg, P. B., Skjuve, M., Kristoffer Dysthe, K. K., & Følstad, A. (2021) · Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Social Robot Interaction and HRIDigital Mental Health Interventions

Cited by 153

Why do people use ChatGPT? Exploring user motivations for generative conversational AI

Skjuve, M., Brandtzaeg, P. B., & Følstad, A. (2024) · First Monday

AI in Service InteractionsTechnology Adoption and User Behaviour

Cited by 95

Understanding Human-Machine Networks: A Cross-Disciplinary Survey

Tsvetkova, M., Yasseri, T., Meyer, E. T., Pickering, J. B., Engen, V., Walland, P., Lüders, M., Følstad, A., & Bravos, G. (2018) · ACM Computing Surveys

Information Systems Theories and ImplementationMobile Crowdsensing and Crowdsourcing

Cited by 67

Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues

Kvale, K., Sell, O. A., Hodnebrog, S., & Følstad, A. (2020) · Lecture Notes in Computer Science

AI in Service InteractionsSpeech and dialogue systems

Cited by 51

Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion

Følstad, A., Law, E. L.-C., & van As, N. (2024) · ACM Transactions on Computer-Human Interaction

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 17