An, Jisun

Is ChatGPT better than Human Annotators? Potential and Limitations of ChatGPT in Explaining Implicit Hate Speech

Huang, F., Kwak, H., & An, J. (2023) · arXiv

Hate Speech and Cyberbullying DetectionExplainable Artificial Intelligence (XAI)

Cited by 231

Customer segmentation using online platforms: isolating behavioral and demographic segments for persona creation via aggregated user data

An, J., Kwak, H., Jung, S.-G., Salminen, J., & Jansen, B. J. (2018) · Social Network Analysis and Mining

Customer churn and segmentationPersona Design and Applications

Cited by 164

Are Personas Done? Evaluating Their Usefulness in the Age of Digital Analytics

Salminen, J., Jansen, B. J., An, J., Kwak, H., & Jung, S.-G. (2018) · Persona Studies

Persona Design and ApplicationsDigital Marketing and Social Media

Cited by 112

Imaginary People Representing Real Numbers: Generating Personas from Online Social Media Data

An, J., Kwak, H., Jung, S., Salminen, J., Admad, M., & Jansen, B. (2018) · ACM Transactions on the Web

Persona Design and ApplicationsRecommender Systems and Techniques

Cited by 104

Can we trust the evaluation on ChatGPT?

Aiyappa, R., An, J., Kwak, H., & Ahn, Y.-Y. (2023) · Proceedings of the 3rd Workshop on Trustworthy Natural Language Processing (TrustNLP 2023)

Sentiment Analysis and Opinion MiningTopic Modeling

Cited by 72