Brüggen, Elisabeth C.

Maastricht University

2 papers on CoChatORCID 0000-0002-0281-8792

Most cited papers

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Understanding and managing customer relational benefits in services: a meta-analysis
Gremler, D. D., Van Vaerenbergh, Y., Brüggen, E. C., & Gwinner, K. P. (2020) · Journal of the Academy of Marketing Science
Customer Service Quality and LoyaltyService and Product Innovation
Cited by 148
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A critical comparison of offline focus groups, online focus groups, and e-Delphi
Brüggen, E. C., & Willems, P. (2009) · International Journal of Market Research
Focus Groups and Qualitative MethodsDelphi Technique in Research
Cited by 63

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