Mele, Cristina

Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda

Odekerken-Schröder, G., Mele, C., Russo-Spena, T., Mahr, D., & Ruggiero, A. (2020) · Journal of Service Management

Social Robot Interaction and HRIAI in Service Interactions

Cited by 212

Phygital customer journey: a practice-based approach

Mele, C., Di Bernardo, I., Ranieri, A., & Russo Spena, T. (2024) · Qualitative Market Research: An International Journal

Consumer Retail Behavior StudiesDigital Innovation in Industries

Cited by 53

Practising Value Innovation through Artificial Intelligence: The IBM Watson Case

Russo-Spena, T., Mele, C., & Marzullo, M. (2019) · Journal of Creating Value

Service and Product InnovationAI in Service Interactions

Cited by 50