White, Lesley

Switching barriers in business‐to‐business services: a qualitative study

Yanamandram, V., & White, L. (2006) · International Journal of Service Industry Management

Customer Service Quality and LoyaltyConsumer Market Behavior and Pricing

Cited by 187

Why customers stay: reasons and consequences of inertia in financial services

White, L., & Yanamandram, V. (2004) · Managing Service Quality: An International Journal

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 124

A model of customer retention of dissatisfied business services customers

White, L., & Yanamandram, V. (2007) · Managing Service Quality: An International Journal

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 99