Bloemer, Josée
Transnational University Limburg
2 papers on CoChat
Most cited papers
- Verified
Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction
Bloemer, J., de Ruyter, K., & Peeters, P. (1998) · International Journal of Bank Marketing
Customer Service Quality and LoyaltyConsumer Behavior and Marketing Influence
Cited by 804
- Verified
On the relationship between perceived service quality, service loyalty and switching costs
de Ruyter, K., Wetzels, M., & Bloemer, J. (1998) · International Journal of Service Industry Management
Customer Service Quality and LoyaltyService and Product Innovation
Cited by 564
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