A 67-Year-Old Man Who e-Mails His Physician
Abstract
DRSHIP:Mr S is a 67-year-old retired public service worker who lives in the Boston area with his wife. He has Medicare and indemnity insurance. Approximately 4 months ago, Mr S started to communicate by e-mail with his hospital-based primary care physician Dr G, using the hospital’s secure Internet site for patients. Previously, Mr S would call his physician with questionsandleaveamessage.Henowfindselectroniccommunication both easier and faster. He has not encountered problemswiththisformofcommunicationandhasfewconcerns about privacy. Mr S tries to keep his e-mails brief because he feels that his physician’s time is valuable. Mr S understands that it takes time for his physician to respond to e-mail questions and says he would be willing to pay additionally for this. However, he is not sure how much such service is worth.
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Several barriers to physician adoption of electronic communication exist.
“and several barriers exist.64”
From Reducing Diagnostic Errors through Effective Communication: Harnessing the Power of Information Technology (2008) · cites this paper as [64]
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References 73 · Cited by 58
- Authors
- Slack, W. V.
- Affiliations
- Beth Israel Deaconess Medical Center (US)
- Corresponding author
- Slack, Warner V.
- Venue
- JAMA
- Publisher
- American Medical Association (AMA)
- Published
- 2004-11-10
- Volume
- 292
- Issue
- 18
- Pages
- 2255
- ISSN
- 0002-9955 (ISSN-L)
- 0098-7484
- OpenAlex
- W2041566753
- Cited by
- 58
- References
- 73
- Citations by year
- 2018: 1 · 2017: 2 · 2016: 1 · 2015: 5 · 2012: 1
- FWCI
- 29.66
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- JAMA (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Keywords
- patient-physician communication, privacy concerns, indemnity insurance, patient satisfaction
- MeSH terms
- Aged, Communication, Confidentiality, Humans, Male, Physician-Patient Relations, Quality of Health Care, Medical Records Systems, Computerized, Liability, Legal, Workload, Health Care Costs, Electronic Mail
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