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Judgment of information quality and cognitive authority in the Web
Open accessAbstract
In the Web, making judgments of information quality and authority is a difficult task for most users because overall, there is no quality control mechanism. This study examines the problem of the judgment of information quality and cognitive authority by observing people's searching behavior in the Web. Its purpose is to understand the various factors that influence people's judgment of quality and authority in the Web, and the effects of those judgments on selection behaviors. Fifteen scholars from diverse disciplines participated, and data were collected combining verbal protocols during the searches, search logs, and postsearch interviews. It was found that the subjects made two distinct kinds of judgment: predictive judgment, and evaluative judgment. The factors influencing each judgment of quality and authority were identified in terms of characteristics of information objects, characteristics of sources, knowledge, situation, ranking in search output, and general assumption. Implications for Web design that will effectively support people's judgments of quality and authority are also discussed.
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Citations
Cited by
Metzger, M. J. (2007) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.20672 · Cited by 871
Diviani, N., van den Putte, B., Giani, S., & van Weert, J. C. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.4018 · Cited by 638
Hilligoss, B., & Rieh, S. Y. (2008) · Information Processing & Management · doi:10.1016/j.ipm.2007.10.001 · Cited by 611
Self-citationCredibility: A multidisciplinary framework
Rieh, S. Y., & Danielson, D. R. (2007) · Annual Review of Information Science and Technology · doi:10.1002/aris.2007.1440410114 · Cited by 336
Self-citationSun, Y., Zhang, Y., Gwizdka, J., & Trace, C. B. (2019) · Journal of Medical Internet Research · doi:10.2196/12522 · Cited by 333
Metadata
- Authors
- Rieh, S. Y.
- Venue
- Journal of the American Society for Information Science and Technology
- Publisher
- Wiley
- Published
- 2001-12-14
- Volume
- 53
- Issue
- 2
- Pages
- 145-161
- ISSN
- 1532-2882 (ISSN-L)
- 1532-2890
- OpenAlex
- W4256659977
- Cited by
- 612
- References
- 0
- FWCI
- 17.56
- Type
- journal article
- Language
- en
- Open access
- bronze
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