How does family support influence digital immigrants' extended use of smartphones? An empirical study based on IT identity theory
Open accessAbstract
The number of digital immigrants using new technologies such as smartphones is rapidly increasing. However, digital immigrants still struggle to actually use and benefit from digital technology. This article examines the role of family support in digital immigrants' use of more smartphone functions based on information technology (IT) identity theory. We surveyed 241 digital immigrants who owned smartphones and used structural equation modeling (PLS‐SEM) for analysis. We examined the contributing roles of family support for digital immigrants' IT identity and extended use behavior. Family cognitive and emotional support can shape IT identity by improving the smartphone‐related experience. Family support has a positive impact on digital immigrants' self‐efficacy, embeddedness, perceived usefulness, and perceived enjoyment of using a smartphone. Positive usage experience can also facilitate the establishment of IT identity, which is a key predictor of smartphone use behavior. A strong IT identity also promotes extended use behavior. We discuss the contributions and implications of our findings.
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For the "Digital Immigrant" (born before 1980), the rapid evolution of technology can be overwhelming, leading to feelings of unfamiliarity and, in some cases, resistance to embracing new digital tools.
“For the “Digital Immigrant” (born before 1980), the rapid evolution of technology can be overwhelming, leading to feelings of unfamiliarity and, in some cases, resistance to embracing new digital tools (Fang et al., 2023).”
From Sociodemographics and Digital Health Literacy in Using Wearables for Health Promotion and Disease Prevention: Cross-Sectional Nationwide Survey in Germany (2025) · cites this paper as Fang et al., 2023
The Introduction (page unavailable) describes technology anxiety and a preference for familiar technologies, while Section 2.4 (page unavailable) says resistance to change can deter digital immigrants from using new technologies amid rapid technical change. The paper does not define digital immigrants as people born before 1980; for its Chinese study, it describes them as people over 50. (LLM, conf=0.87)
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References 102 · Cited by 8
- Authors
- Fang, Z., Liu, Y., Jiang, F., & Dong, W.
- Affiliations
- Central South University (CN)
- Corresponding author
- Liu, Yongmei
- Venue
- Journal of the Association for Information Science and Technology
- Publisher
- Wiley
- Published
- 2023-02-27
- Volume
- 74
- Issue
- 12
- Pages
- 1463-1481
- ISSN
- 2330-1635 (ISSN-L)
- 2330-1643
- OpenAlex
- W4322502029
- Cited by
- 8
- References
- 102
- Citations by year
- 2026: 4 · 2025: 1 · 2024: 3
- FWCI
- 4.65
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Journal of the Association for Information Science and Technology (publishedVersion)
- Funders
- National Natural Science Foundation of China (71771219, 72071213)
- Topics
- Social Sciences › Demography › Technology Use by Older Adults
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Gender Studies › Gender and Technology in Education
- Keywords
- digital immigrants, family support, smartphones, cognitive support, emotional support, self-efficacy, embeddedness, perceived usefulness, perceived enjoyment, technology adoption
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