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Cited by 990

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

An Overview of Chatbot Technology

Open access
Adamopoulou, Eleni, Moussiades, Lefteris·2020·IFIP Advances in Information and Communication Technology
DOI 10.1007/978-3-030-49186-4_31
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Abstract

The use of chatbots evolved rapidly in numerous fields in recent years, including Marketing, Supporting Systems, Education, Health Care, Cultural Heritage, and Entertainment. In this paper, we first present a historical overview of the evolution of the international community’s interest in chatbots. Next, we discuss the motivations that drive the use of chatbots, and we clarify chatbots’ usefulness in a variety of areas. Moreover, we highlight the impact of social stereotypes on chatbots design. After clarifying necessary technological concepts, we move on to a chatbot classification based on various criteria, such as the area of knowledge they refer to, the need they serve and others. Furthermore, we present the general architecture of modern chatbots while also mentioning the main platforms for their creation. Our engagement with the subject so far, reassures us of the prospects of chatbots and encourages us to study them in greater extent and depth.

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Citations

Cites

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Metadata

Authors
Adamopoulou, E., & Moussiades, L.
Venue
IFIP Advances in Information and Communication Technology
Publisher
Springer International Publishing
Published
2020
Pages
373-383
ISSN
  • 1868-422X (ISSN-L)
  • 1868-4238
DOI
10.1007/978-3-030-49186-4_31
OpenAlex
W3028999579
Cited by
990
References
4
FWCI
42.43
Type
conference paper
Language
en
Open access
green
Licence

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