User Perception of Text-Based Chatbot Personality
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When human users interact with chatbots, they may implicitly form an idea about the chatbot's personality and communication style.
“When human users interact with chatbots, they may implicitly form an idea about the chatbot's personality and communication style [56].”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [56]
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References 27 · Cited by 57
- Authors
- Ruane, E., Farrell, S., & Ventresque, A.
- Affiliations
- University College Dublin (IE)
- Corresponding author
- Ruane, Elayne
- Venue
- Lecture Notes in Computer Science
- Publisher
- Springer International Publishing
- Published
- 2021
- Pages
- 32-47
- ISSN
- 0302-9743 (ISSN-L)
- 1611-3349
- OpenAlex
- W3127685069
- Cited by
- 57
- References
- 27
- Citations by year
- 2026: 6 · 2025: 10 · 2024: 11 · 2023: 15 · 2022: 12 · 2021: 3
- FWCI
- 17.48
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- Lecture notes in computer science (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Keywords
- chatbot personality, text-based chatbots, user perception, user experience, Big Five personality traits, extraversion, agreeableness, personality preferences, user engagement, multi-turn dialogue, user personality
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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