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Riding Waves of Change: A Review of Personas Research Landscape Based on the Three Waves of HCI
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Personas are increasingly used in research and product design.
“For several decades, Personas have been increasingly used in research and product design (Goh et al., 2017), representing a memorable, engaging, and actionable image serving as a design target (Pruitt and Adlin, 2010).”
From Using Personas in the development of eHealth interventions for chronic pain: A scoping review and narrative synthesis (2023) · cites this paper as Goh et al., 2017
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Research works printed but not linked: 23
- Bødker, S.: When second wave HCI meets third wave challenges. In: Proceedings of the 4th Nordic Conference on Human-Computer Interaction: Changing Roles, pp. 1–8. ACM, Oslo (2006) · DOI
- Bødker, S.: Third-wave HCI, 10 years later—participation and sharing. Interactions 22(5), 24–31 (2015) · DOI
- Marshall, P.D., Barbour, K.: Making intellectual room for persona studies: a new consciousness and a shifted perspective. Pers. Stud. 1(1), 1–12 (2015) · DOI · Paper page
- Cooper, A.: The Inmates are Running the Asylum. Sams Publication, Indianapolis (1998)
- Putnam, C., Kolko, B., Wood, S.: Communicating about users in ICTD: leveraging HCI personas. In: Proceedings of the Fifth International Conference on Information and Communication Technologies and Development, pp. 338–349. ACM, Atlanta (2012) · DOI
- Jung, C.: Psychological Types: The Collected Works of CG Jung, vol. 6. Routledge, London (1991)
- Marsden, N., Haag, M.: Stereotypes and politics: reflections on personas. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, pp. 4017–4031. ACM, Santa Clara (2016) · DOI
- Cabrero, D.G., Winschiers-Theophilus, H., Abdelnour-Nocera, J.: A critique of personas as representations of “the other” in cross-cultural technology design. In: Proceedings of the First African Conference on Human Computer Interaction, pp. 149–154. ACM, Nairobi (2016) · DOI
- Harrison, S., Tatar, D., Sengers, P.: The three paradigms of HCI. In: Alt. CHI (2007)
- Bannon, L.: From human factors to human actors: the role of psychology and human-computer interaction studies in system design. In: Greenbaum, J., Kyng, M. (eds.) Design at Work, pp. 25–44. L. Erlbaum Associates Inc., Hillsdale (1992)
- Grudin, J., Pruitt, J.: Personas, participatory design and product development: an infrastructure for engagement. In: Proceedings of the Participatory Design Conference, Malmo, Sweden (2002)
- McCarthy, J., Wright, P.: Technology as Experience. MIT Press, Cambridge (2004) · DOI
- Adlin, T., Pruitt, J.: Persona Lifecycle: Keeping People in Mind Throughout Product Design. Morgan Kaufmann, Burlington (2006)
- Grudin, J., Pruitt, J.: Personas: practice and theory. In: Proceedings of the 2003 Conference on Designing for User Experiences, pp. 1–15. ACM, San Francisco (2003). ISBN: 1-58113-728-1 · DOI
- Nielsen, L.: Engaging Personas and Narrative Scenarios. Ph.D. series, vol. 17, Copenhagen Samfundslitteratur (2004)
- Chapman, C.N., Milham, R.P.: The personas’ new clothes: methodological and practical arguments against a popular method. Proc. Hum. Factors Ergon. Soc. Ann. Meet. 50(5), 634–636 (2006) · DOI
- Bødker, S., et al.: Personas, people and participation: challenges from the trenches of local government. In: Proceedings of the 12th Participatory Design Conference: Research Papers - Volume 1, pp. 91–100. ACM, Roskilde (2012) · DOI
- Friess, E.: Personas and decision making in the design process: an ethnographic case study. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 1209–1218. ACM, Austin (2012). ISBN: 978-1-4503-1015-4
- Bødker, S., Klokmose, C.N.: From persona to techsona. In: Kotzé, P., Marsden, G., Lindgaard, G., Wesson, J., Winckler, M. (eds.) INTERACT 2013. LNCS, vol. 8120, pp. 342–349. Springer, Heidelberg (2013). doi:10.1007/978-3-642-40498-6_26 · DOI
- Cabrero, D.G.: Participatory design of persona artefacts for user eXperience in non-WEIRD cultures. In: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium Papers, and Keynote Abstracts - Volume 2, pp. 247–250. ACM, Windhoek (2014) · DOI
- Cabrero, D.G.: User-created persona: Namibian rural Otjiherero speakers. In: Proceedings of the 33rd Annual International Conference on the Design of Communication, pp. 1–6. ACM, Limerick (2015). ISBN: 978-1-4503-3648-2 · DOI
- Zaman, T., Winschiers-Theophilus, H.: Co-design of a digital jungle sign language application. In: Proceedings of the 15th IFIP TC 13 International Conference (INTERACT 2015) (2015)
- Goh, C.H.: Cross-cultural web design study: designers’ challenging task in developing country. Asia Pac. J. Contemp. Educ. Commun. Technol. 2(1), 190–199 (2016)
Cited by
Sorted by citations
Use Cases for Design Personas: A Systematic Review and New Frontiers
Salminen, J., Wenyun Guan, K., Jung, S.-G., & Jansen, B. (2022) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491102.3517589 · Cited by 140
Bartels, S. L., Taygar, A. S., Johnsson, S. I., Petersson, S., Flink, I., Boersma, K., McCracken, L. M., & Wicksell, R. K. (2023) · Internet Interventions · doi:10.1016/j.invent.2023.100619 · Cited by 46
Instilling Knowledge Claims of Personas from 346 Research Articles
Salminen, J., Jung, S.-G., Chhirang, K., & Jansen, B. (2021) · Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411763.3451619 · Cited by 5
Metadata
- Authors
- Goh, C. H., Kulathuramaiyer, N., & Zaman, T.
- Affiliations
- Universiti Sains Malaysia (MY)
- Universiti Malaysia Sarawak (MY)
- Corresponding author
- Goh, Chu Hiang
- Venue
- IFIP Advances in Information and Communication Technology
- Publisher
- Springer International Publishing
- Published
- 2017
- Volume
- AICT-504
- Pages
- 605-616
- ISSN
- 1868-422X (ISSN-L)
- 1868-4238
- OpenAlex
- W2616845158
- Cited by
- 23
- References
- 0
- Citations by year
- 2026: 2 · 2025: 4 · 2024: 2 · 2023: 2 · 2022: 6 · 2021: 3 · 2020: 1 · 2019: 1 · 2018: 2
- FWCI
- 0.83
- Type
- conference paper
- Language
- en
- Open access
- green
- inria.hal.science
- Licence
- Locations
- IFIP advances in information and communication technology (publishedVersion)
- HAL (submittedVersion, cc-by)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Persona Design and Applications
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- personas, history of HCI, research trends, research approaches, user modeling, future research directions
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