The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.
The Factor Structure of the System Usability Scale
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Having been used in more than 1300 studies, the System Usability Scale (SUS) is favored as an industry standard as a short, simple, and reliable measurement of technology usability with solid benchmarks to easily interpret its scores.[18][19][20][21][22][23]”
From The Association Between Perceived Electronic Health Record Usability and Professional Burnout Among US Physicians (2020) · cites this paper as [20]
In the citing paper
“As for the factor structure, Lewis and Sauro [14] proposed that there might be two factors in the SUS: Usability and Learnability.”
From Dimensionality of the system usability scale among professionals using internet-based interventions for depression: a confirmatory factor analysis (2020) · cites this paper as [14]
In the citing paper
“and sensitivity (e.g. ) [14]”
From Dimensionality of the system usability scale among professionals using internet-based interventions for depression: a confirmatory factor analysis (2020) · cites this paper as [14]
Citations
Cites
SUS: A 'Quick and Dirty' Usability Scale
(1996) · Usability Evaluation In Industry · doi:10.1201/9781498710411-35 · Cited by 8,989
An Empirical Evaluation of the System Usability Scale
Bangor, A., Kortum, P. T., & Miller, J. T. (2008) · International Journal of Human–Computer Interaction · doi:10.1080/10447310802205776 · Cited by 5,181
Usability Evaluation In Industry
(1996) · CRC Press eBooks · doi:10.1201/9781498710411 · Cited by 4,445
IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use
Lewis, J. R. (1995) · International Journal of Human-Computer Interaction · doi:10.1080/10447319509526110 · Cited by 2,429
Self-citationHandbook of Human-Computer Interaction
(1988) · Elsevier eBooks · doi:10.1016/c2009-0-12113-x · Cited by 2,058
Handbook of Human Factors and Ergonomics
Salvendy, G. (2012) · Wiley eBooks · doi:10.1002/9781118131350 · Cited by 758
Psychometric Evaluation of the PSSUQ Using Data from Five Years of Usability Studies
Lewis, J. R. (2002) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2002.9669130 · Cited by 626
Self-citationA Comparison of Questionnaires for Assessing Website Usability
Tullis, T. S., & Stetson, J. N. (2004) · Cited by 571
Maxwell, S. E., & Cliff, N. (1988) · Journal of the American Statistical Association · doi:10.2307/2290163 · Cited by 407
User satisfaction from commercial web sites: The effect of design and use
Zviran, M., Glezer, C., & Avni, I. (2005) · Information & Management · doi:10.1016/j.im.2005.04.002 · Cited by 321
Correlations among prototypical usability metrics
Sauro, J., & Lewis, J. R. (2009) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1518701.1518947 · Cited by 221
Self-citationBehavioral Research Methods in Human-Computer Interaction
Landauer, T. K. (1997) · Handbook of Human-Computer Interaction · doi:10.1016/b978-044481862-1.50075-3 · Cited by 162
The system usability scale and non-native English speakers
Finstad, K. (2006) · Cited by 161
Lewis, J. R. (2006) · doi:10.1002/0470048204.ch49 · Cited by 92
Self-citationDetermining the Number of Common Factors in Factor Analysis: A Review and Program
Coovert, M. D., & McNelis, K. (1988) · Educational and Psychological Measurement · doi:10.1177/0013164488483012 · Cited by 45
Research works printed but not linked: 2
- Nunnally, J.C.: Psychometric Theory. McGraw-Hill, New York (1978)
- Lucey, N.M.: More than Meets the I: User-Satisfaction of Computer Systems. Unpublished thesis for Diploma in Applied Psychology, University College Cork, Cork, Ireland (1991)
Cited by
Sorted by citations
The System Usability Scale: Past, Present, and Future
Lewis, J. R. (2018) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2018.1455307 · Cited by 1,958
Self-citation(2013) · Journal of Usability Studies archive · Cited by 1,357
The Usability Metric for User Experience
Finstad, K. (2010) · Interacting with Computers · doi:10.1016/j.intcom.2010.04.004 · Cited by 604
Melnick, E. R., Dyrbye, L. N., Sinsky, C. A., Trockel, M., West, C. P., Nedelec, L., Tutty, M. A., & Shanafelt, T. (2020) · Mayo Clinic Proceedings · doi:10.1016/j.mayocp.2019.09.024 · Cited by 413
“18 Consistent with convention, 19,20 the language of the SUS was modi fi ed such that references to “ the system ” being evaluated were changed to “ my EHR ” (Supplement 1, available online at http:// www.mayoclinicproceedings.org).”
Holzinger, A., Carrington, A., & Müller, H. (2020) · KI - Künstliche Intelligenz · doi:10.1007/s13218-020-00636-z · Cited by 406
Metadata
- Authors
- Lewis, J. R., & Sauro, J.
- Affiliations
- IBM (United States) (US)
- ORCID
- Lewis, James R.
- Venue
- Lecture Notes in Computer Science
- Publisher
- Springer Berlin Heidelberg
- Published
- 2009
- Pages
- 94-103
- ISSN
- 0302-9743 (ISSN-L)
- 1611-3349
- OpenAlex
- W1945788957
- Cited by
- 1,278
- References
- 15
- Citations by year
- 2026: 63 · 2025: 94 · 2024: 83 · 2023: 119 · 2022: 116 · 2021: 130 · 2020: 87 · 2019: 82 · 2018: 94 · 2017: 77 · 2016: 83 · 2015: 95 · 2014: 57 · 2013: 47 · 2012: 29
- FWCI
- 12.99
- Type
- conference paper
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Lecture notes in computer science (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- System Usability Scale, factor structure, usability measurement, learnability, scale reliability, sensitivity analysis
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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