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Cited by 22Information Systems Theories and ImplementationMigration and Exile StudiesMigration, Racism, and Human Rights

Who Cares About Data? Ambivalence, Translation, and Attentiveness in Asylum Casework

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Nielsen, Trine Rask, Menendez-Blanco, Maria, Møller, Naja Holten·2023·Computer Supported Cooperative Work (CSCW)
DOI 10.1007/s10606-023-09474-7
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Abstract

Scholars across Computer-Supported Cooperative Work (CSCW) increasingly focus on the topic of care when investigating data-driven technologies in contexts of re-humanizing technology design and usage. Previous studies have shown how care work eludes complex bureaucratic systems shaped by data, digitalization, and a restrictive political agenda. This research aims to understand how asylum stakeholders enact care as an aspect of asylum casework, while navigating what is largely acknowledged by NGOs, nation states, and the EU to be a broken asylum system (von der Leyen). We investigate care as a relational aspect of casework in which knowledge and technology of the implicated caseworker and asylum seeker are attuned to one another in a way that takes the unaccountable into account (following Mol 2010). We add to studies of care in CSCW by empirically expanding the research sites of care and data work. In this multi-sited ethnographically informed study, we conducted interviews (n = 19) and 160 h of observational studies amongst: 1) Danish Red Cross care workers; 2) Danish Refugee Council legal counsellors; and 3) Danish Immigration Service case officers. We contribute empirically grounded insights into the meanings of care in a datafied asylum context. We find that care is enacted by caseworkers in moments of ambivalence, translation, and attentiveness to “new substantial information” relevant for asylum decision-making. We find that these relational aspects of care in asylum casework impact the production of data about the asylum seeker. We end with a discussion of how a care perspective increases our sensitivity as CSCW researchers towards understanding the conditions for producing quality data and documentation in casework.

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  • There are significant differences in executive functioning between neurodivergent and neurotypical individuals.

    “-ere are significant differences in 'executive functioning', a term that includes working memory, skills related to planning, initiating, and following through actions, inhibition, self-motivation, and focus [62], [72].”

    From Neurodiversity and the Accessible University: Exploring Organizational Barriers, Access Labor and Opportunities for Change (2024) · cites this paper as [62]

    The Findings section (5.2; page unavailable) discusses how applicants' ability to tell their stories can affect asylum casework, but does not address executive functioning or compare neurodivergent and neurotypical people. Searches for those terms and for working memory, planning, and inhibition found no relevant passage in our copy. (LLM, conf=0.75)

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Authors
Nielsen, T. R., Menendez-Blanco, M., & Møller, N. H.
Affiliations
University of Copenhagen (DK)
Corresponding author
Nielsen, Trine Rask
ORCID
Venue
Computer Supported Cooperative Work (CSCW)
Publisher
Springer Science and Business Media LLC
Published
2023-06-26
Volume
32
Issue
4
Pages
861-910
ISSN
  • 0925-9724 (ISSN-L)
  • 1573-7551
DOI
10.1007/s10606-023-09474-7
OpenAlex
W4382136650
Cited by
22
References
87
Citations by year
2026: 4 · 2025: 11 · 2024: 5 · 2023: 2
FWCI
9.49
Type
journal article
Language
en
Open access
Licence
Locations
  • Computer Supported Cooperative Work (CSCW) (publishedVersion, cc-by)
  • Research at the University of Copenhagen (University of Copenhagen) (publishedVersion, cc-by)
  • Open Research (University of Surrey) (submittedVersion, cc-by)
Funders
  • This research was conducted as part of the Data Science for Asylum Legal Landscaping (DATA4ALL) research project, funded by the University of Copenhagen Data+ program.
  • Royal Library, Copenhagen University Library
Topics
  • Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
  • Social Sciences › Sociology and Political Science › Migration and Exile Studies
  • Social Sciences › Health › Migration, Racism, and Human Rights
Keywords
care, datafication, asylum seekers, ambivalence, translation, attentiveness, relational care, asylum adjudication, data work, asylum bureaucracy, Danish Red Cross

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