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Cited by 363

The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.

Product uniqueness as a driver of customer utility in mass customization

Open access
Franke, Nikolaus, Schreier, Martin·2008·Marketing Letters

Abstract

Mass customization (MC) constitutes a promising strategy for companies which aim to provide products which are better adapted to individual customers’ aesthetic and functional preferences. Drawing on commodity theory, we argue that the perceived uniqueness of a self-designed product is a second driver of utility in MC. We find that in addition to the significant effect of aesthetic and functional fit, the perceived uniqueness of a self-designed product (1) contributes independently to the utility a customer experiences, and (2) that this effect is moderated by the consumer’s need for uniqueness. In product categories which can serve this counterconformity motive for consumers, this suggests that MC toolkits should be constructed with the objective of facilitating the creation of unique products as well as providing affirmative feedback that this uniqueness has been achieved.

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Metadata

Authors
Franke, N., & Schreier, M.
Venue
Marketing Letters
Published
2007-12-28
Volume
19
Issue
2
Pages
93-107
ISSN
  • 0923-0645 (ISSN-L)
  • 1573-059X
OpenAlex
W2026465514
Cited by
363
References
5
FWCI
11.40
Type
journal article
Language
en
Open access
hybrid

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CoChat. (2026). Citation check: Product uniqueness as a driver of customer utility in mass customization. https://app.cochat.ai/papers/10.1007/s11002-007-9029-7
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Franke, N., & Schreier, M. (2008). Product uniqueness as a driver of customer utility in mass customization. Marketing Letters. https://doi.org/10.1007/s11002-007-9029-7

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.