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Cited by 332

The DOI matches its Crossref record; 74 of the 74 references it cites were found in a registry or an index.

Consumer Choice and Autonomy in the Age of Artificial Intelligence and Big Data

Open access
André, Quentin, Carmon, Ziv, Wertenbroch, Klaus, Crum, Alia, Frank, Douglas, Goldstein, William, Huber, Joel, van Boven, Leaf, Weber, Bernd, Yang, Haiyang·2018·Customer Needs and Solutions
DOI 10.1007/s40547-017-0085-8
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Abstract

Recent developments in the field of artificial intelligence and data analytics are facilitating the automation of some consumer chores (e.g., in smart homes and in self-driving cars) and allow the emergence of big-data-driven, micro-targeting marketing practices (e.g., personalized content recommendation algorithms). We contend that those developments can generate a tension for marketers, consumers, and policy makers: They can, on the one hand, contribute to consumer well-being by making consumer choices easier, more practical, and more efficient. On the other hand, they can also undermine consumers’ sense of autonomy, the absence of which can be detrimental to consumer well-being. Drawing on diverse perspectives from marketing, economics, philosophy, neuroscience, and psychology, we explore how consumers’ sense of autonomy in making choices affects their well-being. We discuss how new technologies may enhance or diminish consumers’ perceptions of being in control of their choices and how either of those can, in turn, enhance of detract from consumer well-being. Building on this, we identify open research questions in the domain of choice, well-being, and consumer welfare, and suggest avenues for future research.

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Metadata

Authors
André, Q., Carmon, Z., Wertenbroch, K., Crum, A., Frank, D., Goldstein, W., Huber, J., van Boven, L., Weber, B., & Yang, H.
Venue
Customer Needs and Solutions
Publisher
Springer Science and Business Media LLC
Published
2017-12-19
Volume
5
Issue
1-2
Pages
28-37
ISSN
  • 2196-291X (ISSN-L)
  • 2196-2928
DOI
10.1007/s40547-017-0085-8
OpenAlex
W2777677018
Cited by
332
References
74
FWCI
6.40
Type
journal article
Language
en
Open access
hybrid

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CoChat. (2026). Citation check: Consumer Choice and Autonomy in the Age of Artificial Intelligence and Big Data. https://app.cochat.ai/papers/10.1007/s40547-017-0085-8
The paper
André, Q., Carmon, Z., Wertenbroch, K., Crum, A., Frank, D., Goldstein, W., Huber, J., van Boven, L., Weber, B., & Yang, H. (2018). Consumer Choice and Autonomy in the Age of Artificial Intelligence and Big Data. Customer Needs and Solutions. https://doi.org/10.1007/s40547-017-0085-8

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