The design with intent method: A design tool for influencing user behaviour
Open accessAbstract
Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human-technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.
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The café at CIRS employs both constraining and suggestive approaches which could be shaping and influencing user behavior.
“The café at CIRS employs both constraining (e.g., no bottled drinks are available for purchase and all utensils are compostable) and suggestive approaches (e.g., persuasive signs which explain where the food comes from) which could be shaping and influencing user behavior.”
From A Sustainable Building Promotes Pro-Environmental Behavior: An Observational Study on Food Disposal (2013) · cites this paper as [21]
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References 100 · Cited by 419
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- Authors
- Lockton, D., Harrison, D., & Stanton, N. A.
- Affiliations
- Brunel University of London (GB)
- University of Southampton (GB)
- Corresponding author
- Lockton, Dan
- Venue
- Applied Ergonomics
- Publisher
- Elsevier BV
- Published
- 2010-05
- Volume
- 41
- Issue
- 3
- Pages
- 382-392
- ISSN
- 0003-6870 (ISSN-L)
- OpenAlex
- W2013856857
- Cited by
- 419
- References
- 100
- Citations by year
- 2026: 8 · 2025: 6 · 2024: 14 · 2023: 30 · 2022: 32 · 2021: 25 · 2020: 34 · 2019: 26 · 2018: 28 · 2017: 36 · 2016: 42 · 2015: 33 · 2014: 36 · 2013: 27 · 2012: 28
- FWCI
- 22.29
- Type
- journal article
- Language
- en
- Open access
- green
- bura.brunel.ac.uk
- Locations
- Applied Ergonomics (publishedVersion)
- PubMed (publishedVersion)
- Archive of research processes and output produced by RCA (Royal College of Art) (acceptedVersion)
- Warwick Research Archive Portal (University of Warwick) (acceptedVersion)
- Brunel University Research Archive (BURA) (Brunel University London) (submittedVersion)
- Archive of research processes and output produced by RCA (Royal College of Art) (submittedVersion)
- ePrints Soton (University of Southampton) (submittedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Physical Sciences › Engineering › Mechanical Engineering › Design Education and Practice
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- idea generation, user-centered design, automated teller machines, user error reduction, human-technology interaction, product design, system design
- MeSH terms
- Behavior, Commerce, United Kingdom, Humans, Ergonomics, Man-Machine Systems
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