The DOI matches its Crossref record.
Solving the crisis of immediacy: How digital technology can transform the customer experience
Overview
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Claims the paper makes
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Citations
Cited by
Customer experience challenges: Bringing together digital, physical and social realms
Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L., & Zaki, M. (2018) · Journal of Service Management · doi:10.1108/josm-04-2018-0113 · Cited by 849
Customer experiences in the age of artificial intelligence
Ameen, N., Tarhini, A., Reppel, A., & Anand, A. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106548 · Cited by 833
Balakrishnan, J., Abed, S. S., & Jones, P. (2022) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2022.121692 · Cited by 307
Conversational commerce: entering the next stage of AI-powered digital assistants
Balakrishnan, J., & Dwivedi, Y. K. (2024) · Annals of Operations Research · doi:10.1007/s10479-021-04049-5 · Cited by 301
Brannon Barhorst, J., McLean, G., Shah, E., & Mack, R. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2020.08.041 · Cited by 293
Metadata
- Authors
- Parise, S., Guinan, P. J., & Kafka, R.
- Venue
- Business Horizons
- Publisher
- Elsevier BV
- Published
- 2016-07
- Volume
- 59
- Issue
- 4
- Pages
- 411-420
- ISSN
- 0007-6813 (ISSN-L)
- OpenAlex
- W2403510908
- Cited by
- 346
- References
- 0
- FWCI
- 38.26
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Solving the crisis of immediacy: How digital technology can transform the customer experience. https://app.cochat.ai/papers/10.1016/j.bushor.2016.03.004
- The paper
- Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons. https://doi.org/10.1016/j.bushor.2016.03.004
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
