Cited by 10Artificial Intelligence ApplicationsImpact of AI and Big Data on Business and SocietyInformation Technology Governance and Strategy

The AI intelligence playbook: Decoding GenAI capabilities for strategic advantage

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Campbell, Colin, Sands, Sean, Whittaker, Lucas, Mavrommatis, Alexis·2026·Business Horizons

Abstract

The rapid adoption of Generative Artificial Intelligence (GenAI) across industries has created new opportunities for efficiency, creativity, and innovation. At the same time, it has introduced confusion about what GenAI is capable of, how it should be used, and where it fits within existing business structures. While GenAI is often treated as a singular capability, we argue that it is better understood as a collection of distinct intelligences that vary in maturity and application. Drawing from Gardner’s Multiple Intelligences theory, this paper introduces a taxonomy of GenAI intelligences and maps how they relate to current and emerging use cases. Leveraging this taxonomy, we then offer practical guidance to help businesses identify where GenAI can provide value today and where it remains limited. We propose that companies adopt an intelligence management approach that treats GenAI not as a generic tool but as a dynamic and evolving collaborator. By understanding the specific capabilities of different AI intelligences, business leaders can align GenAI adoption with strategic goals, communicate its role more clearly, and build long-term competitive advantage.

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Crossref · 10.1016/j.bushor.2025.08.004

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  • The unit of strategy is no longer the individual consumer but is becoming the system that stands between the consumer and the firm.

    “The unit of strategy is no longer the individual consumer but is becoming the system that stands between the consumer and the firm (Campbell et al., 2025).”

    From Marketing to the Machine: Rethinking Global Marketing for the AI Era (2026) · cites this paper as Campbell et al., 2025

  • Firms might require new roles such as a Chief Algorithm Officer, cross-functional teams dedicated to platform relations, or governance structures centered on model-centric markets.

    “Firms might require new roles such as a Chief Algorithm Officer, cross-functional teams dedicated to platform relations, or governance structures centered on model-centric markets (Campbell et al., 2025).”

    From Marketing to the Machine: Rethinking Global Marketing for the AI Era (2026) · cites this paper as Campbell et al., 2025

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References 48 · Cited by 10

Authors
Campbell, C., Sands, S., Whittaker, L., & Mavrommatis, A.
Affiliations
  • University of San Diego (US)
  • Swinburne University of Technology (AU)
  • Esade (ES)
Corresponding author
Campbell, Colin
Venue
Business Horizons
Publisher
Elsevier BV
Published
2026-07
Volume
69
Issue
4
Pages
557-574
ISSN
0007-6813 (ISSN-L)
OpenAlex
W4413798331
Cited by
10
References
48
Citations by year
2026: 8 · 2025: 2
FWCI
4.04
Type
journal article
Language
en
Open access
Locations
Business Horizons (publishedVersion, cc-by-nc-nd)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
Keywords
generative AI, multiple intelligences, AI maturity, AI adoption strategy, intelligence management, competitive advantage, AI as collaborator

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