The DOI matches its Crossref record; 52 of the 52 references it cites were found in a registry or an index.
A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry
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Citations
Cites
Zadeh, L. A. (1965) · Information and Control · doi:10.1016/s0019-9958(65)90241-x · Cited by 67,855
A conceptual model of service quality and its implications for future research
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 10,628
Multiple Attribute Decision Making: Methods and Applications
Chen, S.-J. J., Hwang, C. L., Beckmann, M. J., & Krelle, W. E. (1981) · Medical Entomology and Zoology · Cited by 8,207
Fuzzy Set Theory—and Its Applications
Zimmermann, H.-J. (2001) · Springer eBooks · doi:10.1007/978-94-010-0646-0 · Cited by 7,526
Parasuraman (2005) · doi:10.1177/1094670504271156 · Cited by 3,967
Extensions of the TOPSIS for group decision-making under fuzzy environment
Chen, C.-T. (2000) · Fuzzy Sets and Systems · doi:10.1016/s0165-0114(97)00377-1 · Cited by 3,844
Decision making with dependence and feedback : the analytic network process
Saaty, T. L. (1996) · Medical Entomology and Zoology · Cited by 3,356
Service quality delivery through web sites: a critical review of extant knowledge
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/009207002236911 · Cited by 2,729
Lectu re Notes in Economics and Mathematical Systems
Beckmann, M. J., & Künzi, H. P. (1975) · Cited by 2,414
Cited by
Zavadskas, E. K., Mardani, A., Turskis, Z., Jusoh, A., & Nor, K. M. (2016) · International Journal of Information Technology & Decision Making · doi:10.1142/s0219622016300019 · Cited by 485
A state-of the-art survey & testbed of fuzzy AHP (FAHP) applications
Kubler, S., Robert, J., Derigent, W., Voisin, A., & Le Traon, Y. (2016) · Expert Systems with Applications · doi:10.1016/j.eswa.2016.08.064 · Cited by 441
Sentiment analysis model to emphasize the impact of online reviews in healthcare industry
Abirami, A. M., & Askarunisa, A. (2017) · Online Information Review · doi:10.1108/oir-08-2015-0289 · Cited by 71
Metadata
- Authors
- Büyüközkan, G., & Çifçi, G.
- Venue
- Expert Systems with Applications
- Publisher
- Elsevier BV
- Published
- 2012-02
- Volume
- 39
- Issue
- 3
- Pages
- 2341-2354
- ISSN
- 0957-4174 (ISSN-L)
- OpenAlex
- W2001468102
- Cited by
- 393
- References
- 52
- FWCI
- 30.35
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
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- CoChat. (2026). Citation check: A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry. https://app.cochat.ai/papers/10.1016/j.eswa.2011.08.061
- The paper
- Büyüközkan, G., & Çifçi, G. (2012). A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry. Expert Systems with Applications. https://doi.org/10.1016/j.eswa.2011.08.061
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
