The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.
Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions?
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Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Ouellette, J. A., & Wood, W. (1998) · Psychological Bulletin · doi:10.1037/0033-2909.124.1.54 · Cited by 3,480
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Smith, A. K., Bolton, R. N., & Wagner, J. (1999) · Journal of Marketing Research · doi:10.2307/3152082 · Cited by 2,058
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
Szymanski, D. M., & Henard, D. H. (2001) · Journal of the Academy of Marketing Science · doi:10.1177/0092070301291002 · Cited by 2,002
Brown, S. P., & Leigh, T. W. (1996) · Journal of Applied Psychology · doi:10.1037/0021-9010.81.4.358 · Cited by 1,460
Cited by
El-Adly, M. I. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.07.007 · Cited by 613
Choi, H. (., Joung, H.-W. (., Choi, E.-K. (., & Kim, H.-S. (2022) · Journal of Foodservice Business Research · doi:10.1080/15378020.2021.1948296 · Cited by 56
Barakat Ali, M. A. (2022) · International Business Research · doi:10.5539/ibr.v15n7p30 · Cited by 7
Setiawan, H., Rini, Bustan, J., Maretha, F., & Africano, F. (2022) · Asean International Journal of Business · doi:10.54099/aijb.v1i2.99 · Cited by 1
Metadata
- Authors
- Liu, Y., & Jang, S. (.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2009-09
- Volume
- 28
- Issue
- 3
- Pages
- 338-348
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2117330166
- Cited by
- 636
- References
- 12
- FWCI
- 22.78
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.