The DOI matches its Crossref record; 77 of the 77 references it cites were found in a registry or an index.
COVID-19 and hospitality 5.0: Redefining hospitality operations
Open accessAbstract
The sudden outbreak of COVID-19 has severely affected the global hospitality industry. The hygiene and cleanliness of hotels has become the focal point in the recovery plan during COVID-19. This study investigates the effects of past disasters on the global hospitality industry, and how the industry responded to them. Since past pandemics and epidemics identified hygiene and cleanliness as an important factor, this study further explores the role of technology in ensuring hygiene and cleanliness. Hence, this study further examines the scalability of Industry 5.0 design principles into the hospitality context, leading to Hospitality 5.0 to improve operational efficiency. The study further delineates how Hospitality 5.0 technologies can ensure hygiene and cleanliness in various touchpoints in customer’s journey. This study serves as a foundation to understand how synergy between humans and machines can be achieved through Hospitality 5.0. The theoretical and practical implications are discussed.
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Cites
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Lemon, K. N., & Verhoef, P. C. (2016) · Journal of Marketing · doi:10.1509/jm.15.0420 · Cited by 5,765
Artificial intelligence in service
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Design Principles for Industrie 4.0 Scenarios
Hermann, M., Pentek, T., & Otto, B. (2016) · 2016 49th Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2016.488 · Cited by 2,974
Brave new world: service robots in the frontline
Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S., & Martins, A. (2018) · Journal of Service Management · doi:10.1108/josm-04-2018-0119 · Cited by 2,315
Industry 5.0—A Human-Centric Solution
Nahavandi, S. (2019) · Sustainability · doi:10.3390/su11164371 · Cited by 1,695
Technology Infusion in Service Encounters
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The future of manufacturing industry: a strategic roadmap toward Industry 4.0
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The industrial management of SMEs in the era of Industry 4.0
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Metadata
- Authors
- Pillai, S. G., Haldorai, K., Seo, W. S., & Kim, W. G.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2021-04
- Volume
- 94
- Pages
- 102869
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W3124153019
- Cited by
- 303
- References
- 77
- FWCI
- 20.11
- Type
- journal article
- Language
- en
- Open access
- green
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